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Customer Support/Service Executive

By
Paul
Kimani

Customer Support/Service-Executive

We are looking for a Customer Support(CS) executive to join our growing team. As CS executive you will be on the front line interacting with our customers and helping them resolve technical problems, recommending solutions and guiding them through WorkPay platforms.Responsibilities

  • Respond to customer queries and needs in a timely and accurate way.
  • Analyze and report product glitches/bugs to the engineering and product teams.
  • Document customer issues, feedback and feature request
  • Monitor and act on customer complaints and support needs on social.
  • Timely follow up with customers to ensure their support issues are resolved.
  • Active outbound calling during the active lifetime of the customer

Requirements

  • 2-3 years of experience in B2B Ccustomer support.
  • Excellent communication and problem-solving skills
  • Be a people person who is a team player.
  • Strong analytical and organisational skills.
  • Relevant qualification

Benefits:

  • Health insurance
  • Team activities (sports/retreats)
  • An amazing team
  • Opportunities for career advancement

Nice to have

  • Used HubSpot, intercom and remote support tools.
  • HRM background

Submit your application

About us

WorkPay is a venture-backed startup based in Nairobi, Kenya on a mission to change how businesses manage and pay their employees in Africa. Our team is small close-knit and highly ambitious.

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